Our Company

Leadership Team

Susan Butler, PMP

Founder/Managing Partner
Consulting Services and Operations

Leveraging more than 30 years of business process optimization, project management and consulting expertise in Life Sciences and Technology Services, Susan Butler co-founded ResultWorks, with the goal of creating a company that would apply expertise, provide insights, and define creative solutions to address strategic and operational business challenges within Life Sciences and Healthcare.

Ms. Butler specializes in leading organizations to transform how they work and in developing actionable plans to operationalize business strategies and deliver successful technology and process initiatives.

She does so by integrating her deep process, project management, and organizational change management skills to the benefit of her teams and clients. Ms. Butler is also recognized for using her domain and technical knowledge along with strong interpersonal skills to facilitate shared understanding and collaboration among teams with diverse make-ups.

Prior to founding ResultWorks, Ms. Butler was Vice President, Global Professional Services at SciQuest, Inc., where she led project management, technical consulting and training services for e-procurement and materials management software solutions for life sciences and higher education. She joined SciQuest from IBM Global Services where she was Services Executive, National Project Management Practice, which managed strategic technology projects and performed troubled project interventions for the Integrated Technology Services division. Ms. Butler also oversaw the U.S. Project Management Office for the division, which supported competency and methods development for 700 project managers in North America. Ms. Butler honed her skills at Sterling Drug and Sanofi Winthrop Pharmaceuticals Research and Development where she led projects for Facilities, International Regulatory Affairs, and Process Reengineering groups.

Throughout her career Ms. Butler has been honored for her role as a leader. She represented her division at the IBM Americas Women’s Leadership Conference, has spoken at a variety of local and national Project Management Institute events, as well as at the Eastern Technology Council of Pennsylvania. Recently she was involved with the Young Women’s Leadership Network, a New York based organization which was assessing the ability to extend their life-changing programs which empower students to break the cycle of poverty through education to the Philadelphia region.

Bob O’Hara

Partner Business Development

Bob is an accomplished senior executive with more than 30 years of experience in building and leading organizations including professional services, product management and software development. He has applied his knowledge and expertise in a variety of industries including pharmaceutical, biotechnology, chemical, telecommunications and financial services.

Mr. O’Hara has managed organizations and projects which have provided information technology solutions including R&D informatics, laboratory systems, clinical information management, supply chain management, process and manufacturing management.

Prior to co-founding ResultWorks, Mr. O’Hara was Vice President of Product Management at SciQuest, Inc. a software and services company providing e-procurement and materials management solutions to the pharmaceutical and biotechnology research industries. At SciQuest, Mr. O’Hara led the product strategy, product methodology and solution sales support for all product lines.

At EMAX Solution Partners, a privately held company focused on research materials management, Mr. O’Hara served as Executive Vice President of Operations, Professional Services and Product Management. He evolved the EMAX Solution Implementation Methodology which facilitated a rapid implementation and deployment of solutions. Under his leadership, EMAX transformed from a custom software business to a standard product software business with a structured software/product development life cycle.

While at Hewlett-Packard Company, Mr. O’Hara held various management positions in both the Chemical Analysis Group and the Computer Business Group. With the HP Chemical Analysis Group (now Agilent), Mr. O’Hara was the National Business Manager for LIMS and Chromatography systems where he built a successful consulting services business leveraging a project management approach to all aspects of the business.

Mr. O’Hara holds a General Management Program certificate from The Wharton School, University of Pennsylvania. He holds a Master of Science in Electrical Engineering from Lehigh University and a Bachelor of Science in Physics from Saint Joseph’s University. He completed post-graduate courses in Systems and Computer Science at University of Pennsylvania and at Drexel University.

Bob has delivered numerous conference presentations and posters at Pittcon, Society of Lab Automation and Screening, Bio-IT, DIA, LRIG, and various user group meetings on topics of knowledge management, business process analysis, and a variety of R&D informatics technologies. He is a member of various industry groups including: DIA, SLAS, Greater Philadelphia Senior Executive Group, and Pharmaceutical Consulting Consortium International.

Michael Smart

Principal Consultant

Michael has over 30 years of international experience in managing and directing large end-to-end information management projects for major corporations in the pharmaceutical, biotechnology, and process industries. Michael specializes in helping Life Sciences R&D companies transform business strategies into successful strategic business, technology and process optimization initiatives with a focus on project, process and change management.

Michael’s expertise covers a wide range of research, non-clinical and clinical development, and manufacturing domains. He has exceptional problem-solving skills both broad and deep to which he applies strong business process analysis skills, emerging technology awareness, and strategic thinking to lead clients in developing solutions.